These Brands are Great Storytellers and Excel at Social Customer Care

Achieving Socially Devoted or Smart Storyteller status is tough, and for good reason. It’s extremely difficult to excel at both customer care and producing top-notch, engaging content, frequently. The recently-launched Smart Storytellers benchmark measures content performance by industry and page size that perform in the top 25% against the competition; […] .

Twitter reviewing policies after Robin Williams’ daughter harassed

By Doug Gross , CNN Zelda Williams, the daughter of Robin Williams, closed her social media accounts after receiving abusive messages. Zelda Williams, the daughter of Robin Williams, closed her social media accounts after receiving abusive messages. (CNN) — Twitter is looking to revamp its user-protection policies after Zelda […] .